This Refund and Billing Policy explains how billing, plan renewals, cancellations, refunds, and payment-related issues are handled for SpendVerified memberships, plans, and paid Services.
By purchasing or maintaining a paid SpendVerified plan, you agree to this Refund and Billing Policy, together with our Terms and Conditions.
1. Paid Services
SpendVerified offers paid access to certain features, which may include account access, record submission tools, dashboards, storage, verification workflows, exports, transfer-history tools, or other plan-based functionality.
Available features, usage limits, and access levels may vary by plan and may change from time to time on a prospective basis.
2. Billing Cycle
Paid plans may be offered on a monthly, annual, one-time, or other billing basis as shown at the time of purchase.
For plans paid through Aurpay or other supported crypto payment methods, payment is made manually by the user for each billing period unless expressly stated otherwise at checkout.
3. No Automatic Crypto Renewal
Unless expressly stated otherwise at checkout, crypto-paid memberships do not automatically renew.
SpendVerified does not store payment credentials for automatic recurring crypto charges through Aurpay, and subscribing to a monthly plan does not authorize any automatic debit or recurring crypto withdrawal.
If you are on a monthly crypto-paid plan, you must manually submit payment for each renewal period to keep your paid access active.
4. Renewal and Plan Lapse
If your renewal payment is not manually completed by the end of the current billing period, your paid plan may expire, pause, or revert to a lower-access or free-access state, depending on the plan structure then in effect.
Nonpayment at the end of a billing period will normally cause the paid plan to lapse without any further charge.
5. Cancellation
Because crypto-paid plans renew by manual payment, you may simply choose not to renew at the end of your billing period.
You may also cancel or request closure of your paid plan through your account settings, if available, or by contacting support@spendverified.com.
Cancellation prevents future paid access after the current paid term ends, but it does not create a refund for the active billing period unless required by law or expressly approved by SpendVerified.
6. Refund Policy
Except where required by law, fees are generally non-refundable once a billing period begins.
Unless we state otherwise in writing:
- we do not provide partial-period refunds,
- we do not provide prorated refunds for unused time,
- we do not provide refunds because you chose not to use the service after payment,
- we do not provide refunds based solely on reduced usage, change of business needs, or preference changes.
7. Limited Exceptions
At our sole discretion, we may review refund requests in limited circumstances such as:
- duplicate payments,
- clear billing errors caused by us,
- accidental duplicate purchases of the same plan,
- inability to access a paid feature due to a verified platform-side failure that we are unable to correct within a reasonable period,
- other situations where applicable law requires a refund.
Submitting a refund request does not guarantee approval.
8. Promotional Offers
If we offer promotional pricing, discounts, coupons, or introductory offers:
- the offer applies only as stated at the time of purchase,
- eligibility may be limited,
- promotions may be changed or withdrawn at any time, subject to applicable law.
9. Failed or Incomplete Payments
If a payment is not completed, is declined, fails on the payment rail, is underpaid, or is not received by the applicable renewal date, SpendVerified may:
- suspend or limit access to paid features,
- downgrade your account,
- pause record submission, exports, or related paid functionality,
- cancel or lapse the affected paid plan if payment remains unresolved.
You remain responsible for ensuring that the correct payment is submitted on time if you want uninterrupted paid access.
10. Chargebacks and Payment Disputes
If you believe a payment issue occurred in error, contact support@spendverified.com first so we can review it.
If a payment dispute or charge reversal is initiated through a third-party processor or related provider, we reserve the right to suspend or terminate affected access while the matter is under review.
11. Taxes
Fees may exclude applicable taxes, duties, levies, or similar governmental charges unless otherwise stated at checkout.
You are responsible for paying any applicable taxes associated with your purchase, except taxes based on our net income.
12. Price Changes
We may change pricing, feature access, storage limits, plan structures, or billing terms prospectively.
Any updated pricing or plan changes will apply to future purchases or future renewal periods, not to already completed billing periods.
13. Upgrades and Downgrades
If plan upgrades or downgrades are offered:
- upgrades may take effect immediately or at the next billing cycle, depending on the checkout flow,
- downgrades may take effect immediately or at the end of the current paid term,
- changing plans may affect available features, storage, export access, record limits, or dashboard capabilities.
Unless expressly stated otherwise, plan changes do not create automatic refunds for prior payments already made.
14. Account Access After Expiration or Nonpayment
If your paid plan ends because of non-renewal, cancellation, or incomplete payment, your access to paid features may be limited or removed.
We may retain certain account, billing, record, or audit information as reasonably necessary for legal, operational, security, dispute-resolution, backup, fraud-prevention, or compliance purposes.
Loss of paid access may affect the ability to submit new records, manage historical records, export data, or use certain ownership-history features.
15. Third-Party Payment Providers
Some payments may be processed through third-party providers such as Aurpay or related infrastructure providers.
We are not responsible for third-party payment outages, wallet issues, chain congestion, gas fees, transaction delays, failed broadcasts, or other third-party processing issues. Your use of those third-party services is governed by their own terms and policies.
16. No Refund for External Network Costs
If any feature involves blockchain, wallet, gas, minting, transfer, or similar external infrastructure costs, those third-party network or transaction costs are generally non-refundable by SpendVerified, unless required by law or caused solely by our confirmed billing error.
17. Contact for Billing Support
If you have a billing question or want to request review of a payment, contact:
SpendVerified
Email: support@spendverified.com
Website: https://spendverified.com